Product Release Notes 11.12.18

New Features

NPS Score Calculation

  • Users can now create a unique question type for Net Promoter Score. The question text and labels are customizable and the scale uses the standard 0-10 range.

Feature Improvements

Review Summary Display Update

  • Review sources with no reviews will now display as a grey star with - - in place of the average score inside the star.

New Sentiment Analysis Beta

  • A new Beta Sentiment tool is being introduced for specific clients to test. We're using a new Sentiment Analysis endpoint which will offer a different experience for operators. This beta test will be used to determine if accuracy is significantly improved or if Watson is still the best option moving forward. Beta testers will have both the old and the new tab available, the Beta being demarcated by a bright orange label.

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