Respond to Reviews Directly from the Dashboard

Respond to reviews from OpenTable, Google, Facebook, and Venga directly from the Feedback Dashboard (Google and Facebook require authorization. Learn More).

To respond to a review from the Feedback dashboard:

  1. Navigate to the Reviews page on the Feedback dashboard.
  2. Select the review in the list on the left-hand side of the Reviews page.
  3. Click the Email Customer or Respond On… button below the review text.
  4. Type your message and click Email Guest to complete the response.
1

Navigate to the Reviews page on the Feedback dashboard.

2

Select the review from the list on the left-hand side of the Reviews page.

3

Click  Email Guest or Respond On… below the review text.

4

Type a message and click Email Guest to complete the response. The response will be recorded in the space below the review text in the review's detail page.

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